Delivery, Returns & Cancellations

Delivery
Delivery is free of charge for all products being shipped to the UK Mainland. (Exclusions apply)

Deliveries to Northern Ireland, the Highlands of Scotland and the Islands around the UK may be charged an additional fee. Please contact us to check what these additional fees will be. If you order the product and the delivery is outside our free of charge area, we will contact you and advise the additional transport cost.

In the delivery section of every product, the estimated delivery times and type of delivery is stated.

Delivery Times: If the product is in stock then normally the delivery is a next day delivery from the date of shipment. We always try to ship on the same day as we received the order but cut off times apply for shipping on the same day. As every product has to be picked, packed and the shipment arranged, and the delivery service provider also has a cut off time for arranging collections from us. The next day is next working day. Working Days are Monday to Friday. If your order can not be shipped the same day for any reason we will ship your order on the next working day. We cannot ship orders on Saturday or Sunday.

Type of Delivery: Our products are either delivered by either a Parcel Service or a Pallet Service.
A Parcel Delivery Service will be delivered by services providers like DHL, UPS & Fed-Ex/TNT, we choose the most appropriate service for your order and location.
A Pallet Delivery Service will be delivered by a Pallet Delivery Network. For a Pallet Delivery Service, you will need a forklift or similar form of offloading equipment.

Orders being shipped to the Highlands, Islands and some remote parts of the UK may arrive up to 2 to 3 days after being shipped. This is because of the transport services available in those areas.

We make every effort to ensure that all orders reach their destination within our stated delivery time. We cannot be held responsible for delays caused by our transport service providers or any unforeseen circumstances beyond our control. We do not accept liability for any additional costs, losses or damages caused by these delays, including but not limited to costs incurred due to late delivery.

Where possible we will advise tracking number for parcels and pallets, and customers are advised to track their orders online where possible and the relevant transport service provider directly for updates on delivery status.

Special Order Products
Some of our products are always On Back-order, this is because they are built to order and specifically built for you, and the approximate delivery time is stated in the delivery time section of the product.
Built to order products are “Special Order Products” and are not treated the same way as other products on this website. Build to Order Products cannot be cancelled and will not be accepted back for credit. The reason for this is the manufacturing process will have started and there are costs incurred. In the delivery section of any Special Order Product it will state that it is a Special Order Product.

On Back-order These products are just out of stock and can still be ordered because the delivery time is considered to be with in a reasonable amount of time, like a few days or up to a week. The estimated Back-Order delivery time will be stated for each product in the delivery section.

Out of Stock Products These products can not be ordered on back order as the delivery time maybe longer than that would be considered reasonable. Please contact us about the actual product for an up-to-date delivery time.

Returns & Cancellations
You can cancel your order from when you place it up to 7 working days after you have received the delivery.

If you decide to cancel/return the product(s) to RCM Construction Equipment, it is the purchaser’s cost and responsibility to return the product or products to us.
You will need to send written notice of your cancellation via email or post 7 working days after delivery.
Any cancellation after this will be treated as a return accordingly.

Return items must be received in the same unused condition as sold and packaged accordingly, any product or machine not in original packaging must be returned direct to the manufacturer and suitably protected for transit, any refund is at their discretion and subject to a thorough inspection upon arrival.

All returns regardless of whether the item is damaged or simply no longer needed must be returned in it’s original box/packaging, unless RCM Construction Equipment are able to authorise the return to be in different packaging for you. Petrol/diesel equipment must also be drained of fuel and oil before shipment. Failure to comply may result in delays with the return, or additional costs for packaging/damage.

Damages, Shortages or Loss of Goods
A claim for damage in transit, shortage of delivery or loss of goods will not be accepted unless the purchaser has provided written notice of such damage, shortage or loss with reasonable particulars thereof within 7 days of receipt of the goods or (in the case of loss) of receipt of the invoice or other notification of despatch.
RCM Construction Equipment’s liability, if any, shall be limited to replacing or (at its discretion) repairing such goods and it shall be a condition precedent to any such liability that the purchaser shall, if so requested, have returned damaged goods to RCM Construction Equipment within 14 days of such request.
The purchaser shall not be entitled to make any claim against RCM Construction Equipment for any consequential loss arising out of such damage, shortage or loss as aforesaid.