FAQs

FAQS

Frequently Asked Questions

When we have placed an order with you what happens next?
When you order from us, you will receive an email confirming what you have ordered, we also receive a notification with what you have ordered and where you would like your product to be shipped to. If the product is in stock, we pick it, pack it and ship it. If we can ship the same day we will, if not it will be shipped the following working day. We will then confirm the shipment of your order to you. If we are able to confirm a tracking number, so you can track your order, and we will also advise you how your product has been shipped.
There is free UK delivery but exclusions apply. What does this mean?
We will ship all of our products to UK address's free of charge, with some exclusions. The exclusions are Northern Ireland, Scottish Highlands and the Islands around the UK (for example Jersey, Guernsey, Isle of Wight and Shetland & Orkney Islands). If you place an order and your delivery address falls within these areas, we will contact you and advise what the additional cost will be to get it to the final destination. If you want to know any additional costs for the transport before placing your order, email us the product you are considering and the destination post code and we will email back the additional cost if there is any.
Back-ordered products. Some products are on back-order, what is the delivery time?
On every product page there is a Delivery Section which tells you how long you will be expected to wait for the product if it is on back-order.
For same day shipping, is there a cut off time?
Yes there is a cut off time because we have to pick, pack and arrange the transport, but every product is different. Products delivered on pallets normally take longer to prepare for shipping that products being sent by a parcel courier service. You can always call us on 01708 730488 or email us at sales@rcmce.co.uk to check.
When do we get the Invoice for my order?
We process Invoices virtually every day, so once your order is shipped we should email you the invoice within the next working day. If you have not received your invoice within 48 hours, send us an email to sales@rcmce.co.uk, advising your order number, and we will email your invoice back to you.
we have ordered a machine with a petrol engine, will it come with oil and fuel?
Any product we sell with a petrol engine on it will not come with oil or petrol in the engine.